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Caritas Hospital
Rated 1.00 out of 5 based on 2 customer ratings
(2 customer reviews)
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2 reviews for Caritas Hospital
1
/5Based on 02 rating(s)
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Quality
20 %
Price
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Service
20 %
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Complained by 02 Consumer(s)
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jafeena jamal
Mismanaged and Misled: How Caritas Hospital Failed My Grandmother
Disheartening experience from caritas hospital.my grandmother was admitted with COPD in Cardiac ICU .after 24hrs of admission we received a bill of around 70k and they have simply told us medicine costed around 40k.To our dismay,we have asked for a detailed bill where we found disparity in the bill such as use of EXCESSIVE and UNNECESSARY CONSUMABLES (**like 2nebulisation masks for an intubated patient within 1day,charges for diaper as well as bedpan wherein we have already bought and given bedpan from outside as per their instructions,use of large no of suction catheters wherein they have already billed us for closed suction**).these are serious and vital observations !!..we had chosen caritas for a high quality care..but what we felt was manipulation,distrust and fooling under their care.we have reported this to the administration.Hope we get justice!
February 27, 2024Reply-
consumer Support Platform
March 12, 2024
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Anju Baby
The Disheartening Lack of Compassion at This Hospital
I am deeply disappointed with the level of care my father received at this hospital. As a COPD patient, his condition is critical, and the nursing staff’s actions only exacerbated his suffering. Transitioning from the ICU to the room, the nursing staff forcefully administered nebulisation despite my father’s inability due to severe breathing issues. Their lack of understanding and arrogant communication was disheartening.Moreover, during the evening, my father experienced excruciating pain, and the staff neglected to provide timely pain relief, insisting it was the responsibility of the night shift. He endured unnecessary suffering until receiving pain medication at 10:30 pm.Adding to our frustration, my father had to wait an entire day for his scanning, prolonging his discomfort. The hospital’s failure to prioritize urgent medical procedures reflects a concerning disregard for patient well-being.A nurse’s primary duty is to address patients’ concerns, but it seemed like they were focused solely on their tasks. I urge the hospital to improve communication, empathy, promptness in patient care, and the prioritization of urgent medical procedures to prevent others from enduring similar distress.
February 20, 2024Reply-
consumer Support Platform
March 12, 2024We have notified Caritas Hospital Customer Support Team about your complaint. Expect an update within 48 hours.
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We have notified Caritas Hospital Customer Support Team about your complaint. Expect an update within 48 hours.