Metro Shoes

(2 customer reviews)

Need assistance with Metro Shoes ? Submit a complaint to Metro Shoes’s customer care for a swift and free resolution within 48 hours.

2 reviews for Metro Shoes

Quality

20 %

Price

20 %

Service

20 %

Leave feedback about this

Your email address will not be published.

Quality
Price
Service

ReviewX

E.g.: https://www.youtube.com/watch?v=HhBUmxEOfpc

Complained by 02 Consumer(s)

Sort by

  • Avatar

    NIKHIL JINDAL

    Customer Frustration

    I placed an order with no. MS20386129 on metro shoes online for a crocs slipper for Rs. 2495 and it had 14 days refund policy. I am unable to return it from 15th September even after calling metro customer care 10s of times and I have been writing emails for last 35 days but I have not been given any updates on the status of my return. This has been a frustrating experience.I am very disappointed with the lack of communication and transparency regarding my return. I have been a loyal customer of your company for many years, and I am surprised by the poor customer service I have received.I would like to request that you immediately process my return & refund. I would also like to receive an explanation for the delay in processing my return.

    October 21, 2023

    Share on

    Helpful?

    • consumer Support Platform

      January 20, 2024

      We have notified Metro Shoes Customer Support Team about your complaint. Expect an update within 48 hours.

  • Avatar

    Jaskirank

    Wrong Product and Unresponsive Customer Service

    Received wrong productHi myself JasKiran Kaur. I ordered few products from mochi shoes and received one wrong product. I complained about it many time wrote several emails but didn’t receive any satisfactory response from them. Initially they said it will be picked up but then they never assigned any pickup. After writing to them again several times as well as calling on customer service they responded and said that pickup failed and I have to courier them from my side. On expressing my disinterest in doing so they never responded again. I even offered to return it to their store but they never reverted. Very rude and unsatisfactory behaviour from their side. Im highly disappointed and regret shopping from their side.

    October 16, 2023

    Share on

    Helpful?

SKU: Metro House, S.B.S. Road, Colaba Causeway,Mumbai ,Mumbai ,Mumbai District , Maharashtra ,India 400001 Categories: , Tags: , , ,